Privacy Policy

At Amanda & Reed Sydney, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact our customer support team, we may collect the following information:

Full name
Shipping and billing address
Email address
Phone number
Payment information (processed securely by our payment providers and never stored on our servers)
IP address
Browser and device information
Order and purchase history
Website usage data, including information collected through cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer service and respond to enquiries.
Send order confirmations, shipping updates and tracking information.
Improve our website, products and customer experience.
Prevent fraud and maintain website security.
Comply with legal and financial obligations.
Send promotional emails and marketing communications (only with your consent).

3. Legal Basis for Processing

We process your personal information only when we have a lawful basis to do so, including:

Performance of a contract (processing your order).
Your consent (such as receiving marketing emails).
Compliance with legal obligations.
Our legitimate business interests, including fraud prevention, website improvement and customer support.

4. Sharing Your Information

Your personal information may be shared only where necessary with trusted third parties, including:

Secure payment providers.
Shipping and logistics partners.
Order fulfilment partners.
Website analytics providers.
Marketing service providers (where applicable).

We only work with trusted partners that maintain appropriate security standards.

Amanda & Reed Sydney never sells or rents your personal information to third parties.

Where international data transfers are required, appropriate safeguards are implemented to ensure your information remains protected.

5. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet our legal and accounting obligations.
Resolve disputes and prevent fraud.

When information is no longer required, it is securely deleted or anonymised.

6. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality.
Remember your preferences.
Analyse website traffic.
Enhance your shopping experience.
Display relevant advertisements where applicable.

You may manage or disable cookies through your browser settings or our cookie consent banner at any time.

7. Data Security

Protecting your personal information is extremely important to us.

We use industry-standard security measures, including:

SSL encrypted connections
Secure payment processing
Restricted access to customer information
Continuous monitoring against unauthorised access

Although no online system can guarantee complete security, we continually update our security practices to keep your information protected.

8. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your data.
Restrict or object to certain processing activities.
Withdraw your consent at any time.
Request a copy of your personal data (data portability).

To exercise any of these rights, please contact us using the email address below.

9. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Amanda & Reed Sydney

Email: Info@amandareedsydney.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)

We aim to respond to all enquiries within 1–2 business days.

Privacy Policy